shipping-policy

Dirt Bike Mall Shipping Policy

At Dirt Bike Mall, we are committed to providing a clear, reliable, and convenient delivery experience. Please review this Shipping Policy before placing your order.

1. Shipping Areas

Dirt Bike Mall currently ships to valid residential and commercial addresses within the contiguous United States.

At this time, we do not normally ship to:

Alaska;
Hawaii;
Puerto Rico or other U.S. territories;
APO/FPO/DPO addresses;
P.O. boxes; or
Addresses outside the United States.

Certain remote areas may have limited delivery service. If we are unable to deliver to your address, we will contact you to discuss available options.

2. Order Processing

In-stock orders are normally processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take slightly longer during:

Public holidays;
Major promotions;
Peak shopping seasons;
Severe weather;
Inventory transfers; or
Periods of unusually high order volume.

Once your order ships, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

Delivery normally takes approximately 3–10 business days after shipment, depending on the product, delivery address, warehouse, and carrier.

Electric dirt bikes shipped by freight may require additional delivery time or a scheduled delivery appointment.

Delivery dates are estimates. If a significant delay occurs, we will contact you with updated information and available options.

Shipping Country	Est. Shipping Time	Costs
United States	1-3 business days	Free shipping

4. Pre-Orders

Estimated shipping dates for pre-order products will be displayed on the applicable product page.

Pre-order dates are estimates based on the latest production and transportation information. If the estimated shipping date changes significantly, we will notify you by email.

5. Shipping Methods

Orders may be shipped from one of our U.S. fulfillment warehouses.

Depending on the product’s size, weight, destination, and battery classification, we may use:

FedEx;
UPS;
USPS;
Regional delivery companies; or
Freight carriers.

The shipping method will be selected based on the safest and most suitable option for your order.

6. Shipping Fees

Electric Dirt Bikes

Standard shipping for newly purchased electric dirt bikes is free within the contiguous United States, unless otherwise stated on the product page or at checkout.

Accessories

Accessory orders of $99 or more qualify for free standard shipping.
Accessory orders under $99 are subject to the shipping charge displayed at checkout.

Oversized accessories, batteries, expedited shipping, and special delivery services may have additional charges. Any applicable charges will be displayed before the order is completed.

7. Tracking Information

Tracking information is normally sent by email after the order ships.

Please allow up to 24–48 hours for the carrier’s tracking system to update.

Electric dirt bikes, batteries, accessories, and replacement parts may be shipped separately. Therefore:

You may receive more than one tracking number;
Packages may arrive on different days; and
Different items may be shipped from different warehouses.

If only part of your order has arrived, please check all tracking numbers or contact us for assistance.

8. Delivery Address Changes

Please carefully check your shipping address, telephone number, apartment or unit number, city, state, and ZIP code before placing your order.

If you need to change the delivery address, contact us at info@dirtbikemall.com as soon as possible.

We will make reasonable efforts to update the address before shipment. However, an address change cannot be guaranteed after the order has been transferred to the carrier.

If the order has already shipped, we will work with the carrier to determine whether an address update is still possible.

9. Freight and Curbside Delivery

Because electric dirt bikes are large and heavy, some orders may be delivered by freight carrier.

Unless otherwise stated, freight orders are delivered using curbside delivery. This means the packaged product will be delivered to an accessible location near the delivery address, such as the curb, driveway entrance, or designated receiving area.

Standard freight delivery generally does not include:

Indoor delivery;
Carrying the product upstairs;
Unpacking;
Product assembly; or
Packaging removal.

The freight carrier may contact you by telephone, text message, or email to arrange a delivery appointment. Please make sure your contact information is accurate and that someone is available to receive the shipment.

10. Inspecting Your Delivery

Please inspect the package as soon as it arrives.

Before discarding the packaging:

Check the carton and product for visible damage;
Confirm that you received the correct model and color;
Check that the listed accessories and components are included;
Photograph any visible damage; and
Keep the original carton and protective materials until you confirm that the product is in good condition.

For freight deliveries, if you notice visible damage, please describe it on the delivery receipt or Bill of Lading before signing whenever possible.

11. Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, contact us at info@dirtbikemall.com as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number;
A description of the problem;
Photographs of the package;
Photographs or videos of the affected product;
A photograph of the shipping label; and
A photograph of the product serial number, if applicable.

Depending on the circumstances, we may provide:

Troubleshooting assistance;
Replacement parts;
Repair support;
A replacement product;
A partial refund; or
A return and refund.

Dirt Bike Mall will cover reasonable shipping costs for approved claims involving products that were damaged during delivery, incorrectly shipped, incomplete, or confirmed defective.

12. Lost or Delayed Packages

If your tracking information has not updated for several days or your package has not arrived within the estimated delivery period, please contact us.

We will work with the carrier to investigate the shipment and provide you with updated information.

If the carrier confirms that a package was lost before delivery, we will arrange an appropriate replacement or refund.

If tracking shows that the package was delivered but you cannot find it, please check:

Around the delivery address;
The garage, side entrance, or other secure areas;
With household members;
With neighbors;
With building reception or property management; and
With the carrier.

If the package still cannot be located, contact us and we will assist with the next steps.

13. Returns

Returns and customer-requested cancellations are handled according to our Return & Refund Policy.

Please contact us before returning an electric dirt bike, battery, or accessory. We will provide the correct return address and shipping instructions after the return request is approved.

Lithium-ion batteries must not be shipped without approved instructions.