Refund policy

At Dirt Bike Mall, we want you to feel confident about every purchase. If something is not right with your order, please contact us and we will work with you to find a fair solution.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To qualify for a return under our voluntary 30-day return policy, the product must:

Be unused, unridden, clean, and in resalable condition;
Be free from scratches, dirt, tire wear, damage, or signs of outdoor use;
Include all original parts, accessories, tools, manuals, chargers, keys, and promotional items;
Be returned in its original packaging, including protective materials;
Have its serial number and identification labels intact; and
Include the original receipt or other proof of purchase.

Assembly for inspection does not automatically make a product ineligible. However, products that have been ridden outdoors, modified, damaged during assembly, or used beyond what is reasonably necessary to inspect them may be refused or subject to a deduction for loss in value where permitted by law.

How to Request a Return

Before returning any product, email us at info@dirtbikemall.com and include:

Your order number;
The name of the product being returned;
The reason for the return; and
Clear photos or videos showing the product, packaging, serial number, and any reported damage or defect.

If your return is approved, we will provide return authorization, the correct return warehouse address, packaging instructions, and shipping instructions.

Do not send a product to our registered business address or to the address shown on the original shipping label unless we specifically instruct you to do so. Our products may ship from different warehouses, and the correct return location depends on the item and delivery region.

Returns sent without prior authorization may be refused and may not qualify for a refund.

Return Shipping Costs

Change-of-Mind Returns

If you are returning an eligible product because you changed your mind, ordered the wrong model, selected the wrong color, or no longer want the product:

You are responsible for the return shipping cost;
Original shipping or expedited delivery charges are non-refundable, except where required by law; and
Any carrier charges caused by a refused delivery, failed pickup, incorrect address, or missed return appointment may be deducted from the refund where permitted by law.

Because electric bikes and electric dirt bikes are oversized products containing lithium batteries, they must be returned through an approved carrier. Please do not arrange independent shipping for a battery-powered product unless we have provided written approval.

Damaged, Defective, or Incorrect Products

If the product arrives damaged, has a confirmed manufacturing defect, or is different from what you ordered, Dirt Bike Mall will cover the reasonable return or replacement shipping cost.

We may first offer troubleshooting, replacement parts, professional repair reimbursement, a replacement product, or another appropriate solution, depending on the nature of the issue and your applicable legal rights.

Shipping Damage and Order Issues

Please inspect your order as soon as it arrives.

If the shipping carton or product appears damaged:

Take clear photos or videos before removing the product from the packaging;
Photograph the shipping carton, shipping label, damaged area, and all included parts;
Keep all original packaging and protective materials; and
Contact us at info@dirtbikemall.com as soon as possible, preferably within 48 hours of delivery.

Reporting visible shipping damage within 48 hours helps us submit a carrier claim. A delayed report does not limit any rights that cannot legally be limited.

If you receive the wrong model, color, accessory, or quantity, please do not ride, modify, or dispose of the product before contacting us.

Packaging Large Products for Return

The customer is responsible for safely repacking an approved change-of-mind return in its original carton and protective materials.

Before collection:

Switch off the product and battery;
Secure the battery according to our instructions;
Protect the frame, wheels, controls, display, and other components;
Include every original accessory and component; and
Remove any personal accessories or items that were not included with the product.

Dirt Bike Mall is not responsible for personal items left on a returned product.

If inadequate or non-original packaging causes damage during a customer-arranged return, the resulting loss in value may be deducted from the refund where permitted by law.

Non-Returnable Items

The following items are not eligible for return under our voluntary 30-day return policy:

Products that have been ridden outdoors or show tire wear, dirt, scratches, impact damage, or other signs of use;
Products damaged through improper assembly, misuse, accidents, stunts, racing, water exposure, neglect, or unauthorized repair;
Products that have been modified, including changes to wiring, controllers, motors, batteries, speed settings, frames, or safety components;
Products with removed, altered, or unreadable serial numbers or identification labels;
Opened or installed electrical components, unless confirmed defective;
Special-order, personalized, or custom-configured products;
Gift cards; and
Products clearly marked “Final Sale” before purchase, except where applicable law provides otherwise.

A defective product is not automatically considered a return. It may instead be covered by the applicable product warranty or mandatory consumer protection laws.

Lithium batteries must not be shipped without our authorization and safety instructions.

Sale Items

Products purchased during a promotion or at a discounted price remain eligible for return if they otherwise meet this policy, unless the product was clearly identified as Final Sale before purchase.

Final-sale restrictions do not exclude rights relating to defective, damaged, incorrectly supplied, or non-conforming products where those rights are protected by law.

Exchanges

We do not currently process direct exchanges.

The fastest way to obtain another model, size, or color is to request a return for the original product. Once the return is approved, you may place a separate order for the replacement product.

Order Cancellations

If you need to cancel an order, contact us at info@dirtbikemall.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been handed to the carrier. If the order has already shipped, it will be handled as a return after delivery, and applicable return shipping costs may apply.

Refusing delivery without our authorization does not automatically cancel an order.

Refund Inspection

After receiving your return, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will normally include the eligible product purchase price, less any permitted deductions for:

Missing parts or accessories;
Damage not reported before return;
Excessive handling or use;
Loss in value;
Unauthorized shipping costs; or
Other charges disclosed in this policy and permitted by law.

We do not charge a restocking fee for an eligible, unused, complete product returned in its original condition and packaging.

If we identify an issue that may reduce your refund, we will provide an explanation before completing the refund.

Refund Processing Time

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the refund appears in your account. Installment-plan refunds are also subject to the payment provider’s processing rules.

If more than 15 business days have passed since we approved your refund, please contact us at info@dirtbikemall.com.

European Union Right of Withdrawal

If you are a consumer located in the European Union and the order is covered by EU distance-selling rules, you generally have the right to notify us that you are withdrawing from the purchase within 14 days after receiving the goods, without providing a reason.

After notifying us, you generally have an additional 14 days to return the goods.

You may inspect the product only as necessary to establish its nature, characteristics, and operation. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that inspection.

For a non-defective withdrawal return:

You are responsible for the direct return transportation cost where we informed you of that responsibility before purchase;
Oversized electric bikes cannot normally be returned by standard postal service;
The estimated return freight cost is [INSERT ESTIMATED OR MAXIMUM EU RETURN COST], depending on the collection location and product; and
We will provide the appropriate return address and carrier instructions after receiving your withdrawal request.

Where required by law, we will refund the purchase price and the cost of our least expensive standard delivery option. Additional costs for expedited or upgraded delivery are not refundable.

We may withhold the refund until we receive the returned goods or receive acceptable evidence that the goods have been sent back, whichever occurs first.

The customer does not pay return shipping for goods confirmed to be defective, damaged, incorrect, or otherwise non-conforming.

Nothing in this policy limits any mandatory legal guarantee, cancellation right, remedy, or other consumer right available under applicable national law.