Return & Refund Policy

Last updated: September 20, 2026

At DirtBikeMall, we want you to feel confident about every purchase. If something is not right with your order, please contact us and we will work with you to find a fair and appropriate solution.

This policy explains our voluntary return program, return shipping responsibilities, refunds, damaged or defective products, order cancellations, and certain statutory consumer rights.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived or restricted.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To qualify for a return under our voluntary 30-day return policy, the product must:

• Be unused, unridden, clean, and in resalable condition;

• Be free from scratches, dirt, tire wear, damage, or signs of outdoor use;

• Include all original parts, accessories, tools, manuals, chargers, keys, and promotional items;

• Be returned in its original packaging, including protective materials;

• Have its serial number and identification labels intact; and

• Include the original receipt or other proof of purchase.

Assembly for inspection does not automatically make a product ineligible for return.

However, products that have been ridden outdoors, modified, damaged during assembly, or used beyond what is reasonably necessary to inspect them may be refused under our voluntary return policy or may be subject to a deduction for loss in value where permitted by law.

Statutory consumer rights may provide additional or different rights and are not limited by these voluntary return conditions.

How to Request a Return

Before returning any product, please email us at:

info@dirtbikemall.com

Please include:

• Your order number;

• The name of the product being returned;

• The reason for the return; and

• Clear photos or videos showing the product, packaging, serial number, and any reported damage or defect.

If your return is approved, we will provide:

• Return authorization;

• The correct return warehouse address;

• Packaging instructions; and

• Shipping, freight collection, or pickup instructions.

Do not send a product to our registered business address or to the address shown on the original shipping label unless we specifically instruct you to do so.

Our products may ship from different warehouses, and the correct return location depends on the product and delivery region.

Returns sent without prior authorization may be refused and may not qualify for a refund, except where applicable law provides otherwise.

Return Shipping Costs

Change-of-Mind Returns

If you are returning an eligible product because you changed your mind, ordered the wrong model or color, or no longer want the product:

• You are responsible for the direct return shipping cost;

• Original expedited or optional delivery charges are non-refundable, except where required by law; and

• Carrier charges caused by an unauthorized refused delivery, failed pickup, incorrect address, or missed return appointment may be deducted from your refund where permitted by law.

Because electric bikes and electric dirt bikes are oversized products containing lithium batteries, they may require specialized freight transportation and battery-handling procedures.

Do not arrange independent return shipping for a battery-powered product unless DirtBikeMall has provided written authorization and appropriate shipping instructions.

Where DirtBikeMall provides a prepaid return shipping label or arranges freight collection for an approved change-of-mind return, the applicable direct return transportation cost may be deducted from your refund where permitted by law.

We will inform you of the return shipping arrangement and any customer-responsible transportation cost before the approved return is collected or shipped.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, has a confirmed manufacturing defect, or is materially different from what you ordered, please contact us as soon as possible.

For an approved claim involving a damaged, defective, or incorrectly supplied product, DirtBikeMall will cover the reasonable shipping cost associated with the approved return, repair, or replacement where required by this policy or applicable law.

Depending on the nature of the issue and your applicable legal rights, we may offer:

• Troubleshooting assistance;

• Replacement parts;

• Pre-authorized professional repair reimbursement;

• A replacement product;

• A return and refund; or

• Another appropriate remedy.

The appropriate solution may depend on the nature and severity of the issue, product condition, parts availability, applicable warranty terms, and consumer protection laws.

Please do not arrange repairs, purchase replacement parts, or incur other repair-related expenses without prior written authorization from DirtBikeMall if you expect reimbursement.

Nothing in this section limits any mandatory rights you may have for defective or non-conforming goods.

Shipping Damage and Order Issues

Please inspect your order as soon as possible after delivery.

If the shipping carton or product appears damaged:

1. Take clear photos or videos before removing the product from the packaging;

2. Photograph the shipping carton, shipping label, damaged area, and included parts;

3. Keep all original packaging and protective materials; and

4. Contact us at info@dirtbikemall.com as soon as possible, preferably within 48 hours of delivery.

Reporting visible shipping damage within 48 hours helps us submit a carrier claim and resolve the issue more quickly.

A delayed report does not limit any consumer rights that cannot legally be limited.

If you receive the wrong model, color, accessory, or quantity, please do not ride, modify, install accessories on, or dispose of the product before contacting us.

Packaging Large Products for Return

The customer is responsible for safely repacking an approved change-of-mind return using the original carton and protective materials whenever reasonably possible.

Before collection or shipment:

• Switch off the product and battery;

• Secure the battery according to our instructions;

• Protect the frame, wheels, controls, display, and other components;

• Include all original accessories, chargers, keys, tools, manuals, and components; and

• Remove any personal accessories or belongings that were not originally included with the product.

DirtBikeMall is not responsible for personal items left on a returned product.

If inadequate, damaged, or inappropriate packaging causes additional damage during a customer-responsible return, the resulting loss in value may be deducted from the refund where permitted by law.

If the original packaging has been damaged or is unavailable, please contact us before arranging the return so we can advise you on appropriate packaging requirements.

Non-Returnable Items

The following products are generally not eligible for return under our voluntary 30-day change-of-mind return policy:

• Products that have been ridden outdoors or show tire wear, dirt, scratches, impact damage, or other clear signs of use;

• Products damaged through improper assembly, misuse, accidents, stunts, racing, neglect, or unauthorized repair;

• Products with water damage or exposure beyond the product's specified operating conditions;

• Products that have been modified, including unauthorized changes to wiring, controllers, motors, batteries, speed settings, frames, or safety components;

• Products with removed, altered, damaged, or unreadable serial numbers or identification labels;

• Opened or installed electrical components, unless confirmed defective or otherwise protected by applicable law;

• Special-order, personalized, or custom-configured products where permitted by applicable law;

• Gift cards; and

• Products clearly identified as Final Sale before purchase, except where applicable law provides otherwise.

A defective product is not automatically excluded from support merely because it does not qualify for a voluntary change-of-mind return.

Defective products may instead qualify for repair, replacement parts, replacement, refund, manufacturer warranty support, DirtBikeMall warranty coverage, or another remedy under applicable consumer protection laws.

Lithium batteries must not be shipped without our prior authorization and safety instructions.

Sale and Promotional Items

Products purchased during a promotion or at a discounted price remain eligible for return if they otherwise meet the requirements of this policy.

Products specifically identified as Final Sale before purchase are not eligible for voluntary change-of-mind returns.

Final-sale restrictions do not exclude rights relating to products that are defective, damaged, incorrectly supplied, or otherwise non-conforming where those rights are protected by applicable law.

Exchanges

We do not currently process direct exchanges.

If you would like a different model, color, or product, please request a return for the original product.

Once your return has been approved, you may place a separate order for the replacement product.

Order Cancellations

If you need to cancel an order, please contact us at:

info@dirtbikemall.com

Please contact us as soon as possible after placing your order.

We cannot guarantee cancellation after an order has entered processing, been prepared for shipment, or been handed to the carrier.

If an order has already shipped, it will normally be handled as a return after delivery, and applicable return shipping costs may apply.

Refusing delivery without prior authorization from DirtBikeMall does not automatically cancel an order.

Reasonable carrier or return transportation charges resulting from an unauthorized refusal of delivery may be deducted from the refund where permitted by applicable law.

Return Inspection and Refund Amount

After we receive your approved return, we will inspect the product and notify you of the outcome.

For an eligible voluntary return, the refund will generally include the refundable product purchase price, less any deductions permitted under this policy and applicable law.

Potential deductions may include reasonable amounts associated with:

• Missing parts, chargers, keys, tools, manuals, or accessories;

• Damage not reported before the return;

• Handling or use beyond what is reasonably necessary to inspect the product;

• Loss in product value;

• Customer-responsible return transportation;

• Unauthorized shipping or carrier charges; or

• Other charges clearly disclosed in this policy and permitted by applicable law.

DirtBikeMall does not charge a restocking fee for an eligible, unused, complete product returned in its original condition and packaging.

If we identify an issue that may reduce the amount of your refund, we will provide an explanation.

Statutory consumer rights may impose different rules regarding deductions, refunds, or diminished value. Where applicable, those statutory rights take priority over our voluntary return conditions.

Refund Processing Time

For returns made under our voluntary 30-day return policy, approved refunds will generally be issued to the original payment method within 10 business days after refund approval.

Your bank, credit card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the refund appears in your account.

Refunds for purchases made using installment or buy-now-pay-later services are also subject to the payment provider's processing procedures.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact:

info@dirtbikemall.com

Different statutory refund deadlines may apply in certain jurisdictions. Where applicable law requires a shorter deadline, the legally required deadline will apply.

European Union Consumer Right of Withdrawal

The following section applies where European Union consumer protection law applies to your purchase.

It is separate from, and does not reduce, DirtBikeMall's voluntary 30-day return policy.

14-Day Right of Withdrawal

Consumers purchasing goods through a qualifying distance contract generally have the right to withdraw from the contract within 14 days without giving a reason, subject to applicable statutory exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.

You may contact us at:

info@dirtbikemall.com

You may also use the model withdrawal form provided at the end of this policy, although use of that form is not mandatory.

Returning Goods After Withdrawal

After notifying us of your withdrawal, the goods must generally be returned without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw, unless applicable law provides otherwise.

Because electric bikes and electric dirt bikes contain lithium batteries and cannot normally be returned through ordinary postal services, please contact us before shipping the product.

We will provide an authorized return location and appropriate battery and freight instructions.

EU Return Transportation Costs

Where applicable law permits the consumer to bear the direct cost of returning goods following withdrawal, the customer is responsible for that direct return transportation cost if this obligation was properly disclosed before the purchase.

Electric bikes and electric dirt bikes are oversized, battery-powered products and may require specialized freight transportation.

Where required by applicable law, an estimate or reasonable maximum estimate of the return transportation cost applicable to your order will be disclosed before you complete your purchase.

The actual cost may depend on factors including:

• Delivery country and location;

• Product model and dimensions;

• Product weight;

• Carrier availability;

• Lithium battery classification;

• Pickup requirements; and

• Applicable freight or dangerous-goods handling requirements.

Where DirtBikeMall arranges an authorized return collection and applicable law permits the customer to bear the direct return cost, the disclosed or agreed direct transportation cost may be deducted from the refund.

If applicable law requires DirtBikeMall to bear the return cost because required pre-contract information was not provided, DirtBikeMall will bear that cost to the extent required by law.

EU Refunds Following Withdrawal

Where EU statutory withdrawal rights apply, we will reimburse payments that must legally be reimbursed, including the cost of the least expensive standard delivery method offered for the original order, where required by law.

Additional delivery costs resulting from your choice of a delivery method more expensive than our standard delivery option are not required to be reimbursed unless applicable law states otherwise.

Statutory refunds will be made using the same payment method used for the original transaction unless another method is expressly agreed.

Where permitted by applicable law, we may withhold reimbursement until we have received the goods back or you provide satisfactory evidence that the goods have been returned, whichever occurs first.

The statutory refund deadline applicable to your jurisdiction will take priority over the general refund processing time stated elsewhere in this policy.

Diminished Value Under EU Withdrawal Rights

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by applicable law.

This statutory standard may differ from the eligibility requirements of our voluntary 30-day return policy.

Warranty and Defective Products

This Return & Refund Policy is separate from any applicable DirtBikeMall product warranty or manufacturer warranty.

A product that develops a defect after it has been used may not qualify for a standard voluntary return but may qualify for:

• Troubleshooting support;

• Replacement parts;

• Repair;

• Replacement;

• Refund; or

• Another remedy under the applicable warranty or consumer protection law.

If you believe your product has developed a defect, please contact us before arranging repairs or replacing components.

Unauthorized modifications, repairs, or component replacements may affect voluntary warranty coverage to the extent permitted by applicable law.

Nothing in this policy limits any legal guarantee, statutory warranty, consumer right, or remedy that cannot legally be excluded or restricted.

Model EU Withdrawal Form

Complete and send this form only if you wish to use it to withdraw from an eligible contract.

To: DirtBikeMall
Email: info@dirtbikemall.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s): ______________________________

Order number: ___________________________

Ordered on: _____________________________

Received on: ____________________________

Consumer name: __________________________

Consumer address: _______________________

---

Consumer signature (only if this form is submitted on paper):

---

Date: __________________________________

Use of this form is optional. You may also exercise an applicable right of withdrawal by sending us any clear statement communicating your decision to withdraw.

Contact Us

For return, refund, cancellation, shipping damage, warranty, or order-related questions, please contact:

DirtBikeMall
Email: info@dirtbikemall.com

When contacting us about an existing order, please include your order number in the email subject line so we can assist you more efficiently.

Our company and registered business information is available in our Legal Notice.

Nothing in this Return & Refund Policy limits any consumer protection rights that apply under the laws of your jurisdiction.