At Dirt Bike Mall, we want you to feel confident about every purchase. If something is not right with your order, please contact us and we will work with you to find a fair solution.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To qualify for a return under our voluntary 30-day return policy, the product must:

• Be unused, unridden, clean, and in resalable condition;
• Be free from scratches, dirt, tire wear, damage, or signs of outdoor use;
• Include all original parts, accessories, tools, manuals, chargers, keys, and promotional items;
• Be returned in its original packaging, including protective materials;
• Have its serial number and identification labels intact; and
• Include the original receipt or other proof of purchase.

Assembly for inspection does not automatically make a product ineligible. However, products that have been ridden outdoors, modified, damaged during assembly, or used beyond what is reasonably necessary to inspect them may be refused or subject to a deduction for loss in value where permitted by law.

How to Request a Return

Before returning any product, email us at info@dirtbikemall.com and include:

• Your order number;
• The name of the product being returned;
• The reason for the return; and
• Clear photos or videos showing the product, packaging, serial number, and any reported damage or defect.

If your return is approved, we will provide return authorization, the correct return warehouse address, packaging instructions, and shipping instructions.

Do not send a product to our registered business address or to the address shown on the original shipping label unless we specifically instruct you to do so. Our products may ship from different warehouses, and the correct return location depends on the item and delivery region.

Returns sent without prior authorization may be refused and may not qualify for a refund.

Return Shipping Costs

Change-of-Mind Returns

If you are returning an eligible product because you changed your mind, ordered the wrong model, selected the wrong color, or no longer want the product:

• You are responsible for the return shipping cost;
• Original shipping or expedited delivery charges are non-refundable, except where required by law; and
• Any carrier charges caused by a refused delivery, failed pickup, incorrect address, or missed return appointment may be deducted from the refund where permitted by law.

Because electric bikes and electric dirt bikes are oversized products containing lithium batteries, they must be returned through an approved carrier. Please do not arrange independent shipping for a battery-powered product unless we have provided written approval.

Damaged, Defective, or Incorrect Products

If the product arrives damaged, has a confirmed manufacturing defect, or is different from what you ordered, Dirt Bike Mall will cover the reasonable return or replacement shipping cost.

We may first offer troubleshooting, replacement parts, professional repair reimbursement, a replacement product, or another appropriate solution, depending on the nature of the issue and your applicable legal rights.

Shipping Damage and Order Issues

Please inspect your order as soon as it arrives.

If the shipping carton or product appears damaged:

1. Take clear photos or videos before removing the product from the packaging;
2. Photograph the shipping carton, shipping label, damaged area, and all included parts;
3. Keep all original packaging and protective materials; and
4. Contact us at info@dirtbikemall.com as soon as possible, preferably within 48 hours of delivery.

Reporting visible shipping damage within 48 hours helps us submit a carrier claim. A delayed report does not limit any rights that cannot legally be limited.

If you receive the wrong model, color, accessory, or quantity, please do not ride, modify, or dispose of the product before contacting us.

Packaging Large Products for Return

The customer is responsible for safely repacking an approved change-of-mind return in its original carton and protective materials.

Before collection:

• Switch off the product and battery;
• Secure the battery according to our instructions;
• Protect the frame, wheels, controls, display, and other components;
• Include every original accessory and component; and
• Remove any personal accessories or items that were not included with the product.

Dirt Bike Mall is not responsible for personal items left on a returned product.

If inadequate or non-original packaging causes damage during a customer-arranged return, the resulting loss in value may be deducted from the refund where permitted by law.

Non-Returnable Items

The following items are not eligible for return under our voluntary 30-day return policy:

• Products that have been ridden outdoors or show tire wear, dirt, scratches, impact damage, or other signs of use;
• Products damaged through improper assembly, misuse, accidents, stunts, racing, water exposure, neglect, or unauthorized repair;
• Products that have been modified, including changes to wiring, controllers, motors, batteries, speed settings, frames, or safety components;
• Products with removed, altered, or unreadable serial numbers or identification labels;
• Opened or installed electrical components, unless confirmed defective;
• Special-order, personalized, or custom-configured products;
• Gift cards; and
• Products clearly marked “Final Sale” before purchase, except where applicable law provides otherwise.

A defective product is not automatically considered a return. It may instead be covered by the applicable product warranty or mandatory consumer protection laws.

Lithium batteries must not be shipped without our authorization and safety instructions.

Sale Items

Products purchased during a promotion or at a discounted price remain eligible for return if they otherwise meet this policy, unless the product was clearly identified as Final Sale before purchase.

Final-sale restrictions do not exclude rights relating to defective, damaged, incorrectly supplied, or non-conforming products where those rights are protected by law.

Exchanges

We do not currently process direct exchanges.

The fastest way to obtain another model, size, or color is to request a return for the original product. Once the return is approved, you may place a separate order for the replacement product.

Order Cancellations

If you need to cancel an order, contact us at info@dirtbikemall.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been handed to the carrier. If the order has already shipped, it will be handled as a return after delivery, and applicable return shipping costs may apply.

Refusing delivery without our authorization does not automatically cancel an order.

Refund Inspection

After receiving your return, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will normally include the eligible product purchase price, less any permitted deductions for:

• Missing parts or accessories;
• Damage not reported before return;
• Excessive handling or use;
• Loss in value;
• Unauthorized shipping costs; or
• Other charges disclosed in this policy and permitted by law.

We do not charge a restocking fee for an eligible, unused, complete product returned in its original condition and packaging.

If we identify an issue that may reduce your refund, we will provide an explanation before completing the refund.

Refund Processing Time

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the refund appears in your account. Installment-plan refunds are also subject to the payment provider’s processing rules.

If more than 15 business days have passed since we approved your refund, please contact us at info@dirtbikemall.com.

European Union Right of Withdrawal

If you are a consumer located in the European Union and the order is covered by EU distance-selling rules, you generally have the right to notify us that you are withdrawing from the purchase within 14 days after receiving the goods, without providing a reason.

After notifying us, you generally have an additional 14 days to return the goods.

You may inspect the product only as necessary to establish its nature, characteristics, and operation. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that inspection.

For a non-defective withdrawal return:

• You are responsible for the direct return transportation cost where we informed you of that responsibility before purchase;
• Oversized electric bikes cannot normally be returned by standard postal service;
• The estimated return freight cost is [INSERT ESTIMATED OR MAXIMUM EU RETURN COST], depending on the collection location and product; and
• We will provide the appropriate return address and carrier instructions after receiving your withdrawal request.

Where required by law, we will refund the purchase price and the cost of our least expensive standard delivery option. Additional costs for expedited or upgraded delivery are not refundable.

We may withhold the refund until we receive the returned goods or receive acceptable evidence that the goods have been sent back, whichever occurs first.

The customer does not pay return shipping for goods confirmed to be defective, damaged, incorrect, or otherwise non-conforming.

Nothing in this policy limits any mandatory legal guarantee, cancellation right, remedy, or other consumer right available under applicable national law.

Contact Us

For return, refund, cancellation, damage, or exchange questions, contact:

Dirt Bike Mall
Email: info@dirtbikemall.com

Please include your order number in the subject line so we can assist you more quickly.

Warranty Policy

This Limited Warranty (“Warranty”) is issued by DirtBikeMall (DBM) through dirtbikemall.com. Your rights under this Warranty are in addition to and separate from any legal rights you may have as a purchaser of the Product. This Warranty does not affect rights that cannot be excluded or limited under applicable law.

Before your first ride, please read all manuals provided with the Product. These manuals contain important information regarding safety, assembly, operation, and maintenance.

DirtBikeMall warrants eligible Products against defects in materials and workmanship when used normally and in accordance with DirtBikeMall’s published guidelines. These guidelines include technical specifications, user manuals, assembly instructions, and service communications.

“Original retail purchase” means a Product purchased new directly from DirtBikeMall through dirtbikemall.com.

Warranty Scope

DirtBikeMall provides a limited warranty for eligible electric bicycles and electric motorcycles sold through dirtbikemall.com.

This Warranty covers verified manufacturing defects in materials or workmanship arising under normal use and proper maintenance.

Unless otherwise stated, complimentary accessories and promotional gifts are not covered by this Warranty.

Warranty Period and Eligibility

The general warranty period is 2 years from the original purchase date, unless a different coverage period is specified for a particular component below.

Repairs or replacements performed during the warranty period do not restart or extend the original warranty period.

Warranty coverage is registered automatically when the original purchaser places and receives an eligible order from dirtbikemall.com.

This Warranty applies only to the original purchaser and is non-transferable.

General Exclusions

This Warranty does not cover:

• Products transferred to another owner or purchased through an unauthorized third-party platform

• Normal wear and tear

• Routine maintenance and service

• Damage caused by improper assembly, installation, operation, storage, or maintenance

• Damage caused by accidents, collisions, misuse, abuse, neglect, stunt riding, racing, or other unintended use

• Damage resulting from unauthorized modifications or repairs

• Cosmetic damage that does not affect the normal operation or structural integrity of the Product

• Damage caused by exposure to moisture, extreme heat, chemicals, abrasives, sand, dirt, flooding, fire, lightning, earthquakes, severe weather, or other external events

• Products with removed, altered, damaged, defaced, or illegible serial numbers or barcodes

• Labor, installation, inspection, or transportation costs unless expressly authorized in writing by DirtBikeMall

Wear items—including tires, inner tubes, bearings, brake pads, and similar consumable components—are not covered for normal deterioration. However, verified manufacturing defects may be reviewed during the applicable warranty period.

To the fullest extent permitted by applicable law, DirtBikeMall is not responsible for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Product.

Products and Components Covered

DirtBikeMall may repair or replace an eligible component determined to be defective or damaged during shipping, except when the issue results from user error, misuse, or another excluded cause.

All claims are subject to inspection, verification, and approval by DirtBikeMall.

Frame Warranty and Extended Protection

Standard Frame Warranty

All eligible DirtBikeMall eBike frames include a 1-year limited frame warranty, beginning on the delivery date and applying only to the original purchaser.

Frame Coverage Includes

• Manufacturing defects in materials or workmanship that affect the structural integrity of the frame

• One frame replacement during the applicable warranty period, subject to inspection and approval by DirtBikeMall

Frame Warranty Terms

• Coverage applies to the replacement frame only.

• Labor costs, installation, component transfers, and related service expenses are not included.

• Replacement frames may be refurbished, scratch-and-dent, or cosmetically imperfect, provided they are structurally sound and safe to use.

• If the original frame style or color is unavailable, DirtBikeMall may provide a compatible alternative at its discretion.

Extended Frame Warranty

Customers may extend eligible frame coverage to 24 months by purchasing the Extended Frame Warranty at the time of the original Product purchase.

Extended coverage applies only to orders that include the Extended Frame Warranty product.

Extended frame coverage may include:

• Manufacturing-related structural frame issues identified during months 13–24

• Eligibility for a discounted replacement frame

• Eligibility for a paid replacement option based on the inspection results, condition of the Product, and replacement availability

Important Extended Warranty Terms

• Extended coverage is not included by default.

• The Extended Frame Warranty must be purchased with the original Product order.

• Labor, installation, transportation, and component transfer costs remain excluded.

• Final eligibility and available resolutions are determined by DirtBikeMall after evaluation.

Frame Warranty Exclusions

Frame coverage does not include damage or deterioration caused by:

• Corrosion or rust

• Paint fading, scratches, cosmetic wear, or impact marks

• Crashes, collisions, misuse, abuse, neglect, or improper storage

• Drilling, welding, cutting, or other non-reversible modifications

• Accessories improperly mounted to the frame

• Normal wear and tear

• Improper assembly or maintenance

Battery Warranty

Eligible batteries sold as part of a DirtBikeMall Product are covered by a 1-year limited warranty beginning on the original purchase date.

During the first year, a battery confirmed by DirtBikeMall to have a manufacturing defect may be repaired or replaced at no cost for the replacement component. Unless otherwise stated or authorized, shipping and labor costs are not included.

Repairing or replacing a battery does not restart or extend the original warranty period.

No cash reimbursement will be provided in place of a battery repair or replacement.

Battery defects must be inspected and verified by DirtBikeMall.

Battery Warranty Exclusions

Battery coverage does not include defects, damage, or deterioration resulting from:

• Accidents, abuse, misuse, neglect, stunt riding, racing, or unintended use

• Improper storage or prolonged exposure to extreme temperatures

• Exposure to liquids, moisture, chemicals, abrasives, sand, or dirt

• Unauthorized modification, disassembly, or repair

• Normal loss of battery capacity resulting from age and use

• Cosmetic scratches, dents, or surface damage that do not affect battery operation

• Charging with an incompatible or unauthorized charger

• Improper use of a battery charger

• Broken seals or evidence of tampering

• Using the battery with equipment other than the Product for which it was designed

• Damage caused by improper assembly, installation, testing, operation, maintenance, service, or adjustment

• Damage caused by fire, flooding, collision, lightning, theft, blown fuses, an improper electrical source, or other external causes

• A removed, altered, damaged, defaced, or illegible serial number or barcode

• Accessories or equipment not supplied or approved by DirtBikeMall

Parts and Components Warranty

Eligible original parts and components supplied with DirtBikeMall Products are covered by a 2-year limited warranty, unless a different coverage period is stated for a specific component.

If more than 15 days have passed since the Product was delivered, customers may be responsible for shipping costs associated with replacement parts provided under warranty.

Parts and Components Exclusions

Coverage does not include:

• Corrosion caused by exposure to moisture, heat, chemicals, or other environmental conditions

• Cosmetic deterioration or damage to the finish, appearance, or surface of the Product

• Labor, installation, or component replacement charges

• Damage caused by accidents, misuse, abuse, neglect, racing, stunt riding, or unintended use

• Damage resulting from improper storage

• Exposure to liquids, chemicals, moisture, abrasives, sand, or dirt

• Cosmetic scratches, dents, or surface damage not caused by a manufacturing defect

• Products with removed, altered, damaged, defaced, or illegible serial numbers or barcodes

• Damage caused by accessories or equipment not furnished or approved by DirtBikeMall

• Damage caused by improper assembly, installation, testing, operation, maintenance, service, repair, or adjustment

• Damage resulting from collision, fire, flooding, windstorms, lightning, earthquakes, theft, blown fuses, improper electrical sources, or other external causes

• Normal wear and tear that does not result from a defect in materials or workmanship

DirtBikeMall reserves the right to evaluate whether damage results from normal wear and tear or a covered manufacturing defect.

Warranty Claims

All warranty claims must be submitted directly to DirtBikeMall at info@dirtbikemall.com.

To initiate a warranty request, customers must provide:

• The original order number

• Proof of purchase

• The Product model and serial number

• A detailed description of the problem

• Clear photographs or videos showing the reported issue

• Any additional information reasonably requested by DirtBikeMall

Before submitting a formal warranty claim, customers are encouraged to contact DirtBikeMall, as some issues may be resolved through troubleshooting.

DirtBikeMall will not authorize or provide a replacement part without first reviewing sufficient photographs, videos, or other evidence of the reported issue.

For approved warranty claims, DirtBikeMall may provide eligible replacement components or parts at no charge. Unless otherwise stated or authorized in writing, shipping, labor, installation, and third-party repair costs are not covered.

Customers must obtain written authorization from the DirtBikeMall after-sales team before arranging repairs or incurring labor expenses. Unauthorized expenses will not be reimbursed.

Shipping Damage Claims

In rare cases, a Product may be damaged during transportation.

If shipping damage is discovered, contact info@dirtbikemall.com and provide clear photographs or videos showing:

• The shipping carton

• The shipping label

• All visible packaging damage

• The damaged Product or component

Shipping damage claims must be submitted within 7 days of delivery. Claims submitted after this period may not be accepted.

Complimentary accessories and promotional gifts are not eligible for replacement or compensation solely because of cosmetic scratches or minor shipping damage.

Customers should retain the original packaging until the shipping damage claim has been reviewed.

Available Warranty Resolutions

After evaluating an approved claim, DirtBikeMall may choose to:

• Provide troubleshooting assistance

• Repair the defective component

• Provide a replacement component

• Provide a refurbished or functionally equivalent replacement

• Offer another reasonable resolution permitted under applicable law

The appropriate resolution will be determined based on the nature of the defect, Product condition, replacement availability, and applicable warranty terms.

Disclaimer

This Limited Warranty represents DirtBikeMall’s written warranty for covered Products.

Except where prohibited by applicable law, no other express or implied warranties are provided, including implied warranties of merchantability or fitness for a particular purpose.

Some jurisdictions do not allow certain warranty exclusions or limitations. In those jurisdictions, the applicable exclusions and limitations will apply only to the maximum extent permitted by law.